Refund Policy
Thank you for choosing our custom photo magnets! We are committed to providing high-quality products and excellent customer service. Please review our return policy below:
1. Eligibility for Returns
- We accept returns for custom photo magnets if they are defective, damaged during shipping, or if a manufacturing fault occurs within 14 days of delivery.
- Examples of eligible returns include issues such as printing defects, missing parts, or magnets detaching from the photo surface.
2. Return Process
- To initiate a return, please contact us within 14 days of receiving your order at bloomymagnets@gmail.com. Include your order number, a description of the issue, and photos if applicable.
- Once your return request is approved, we will provide instructions on how to return the item, and you will receive a full refund or replacement.
3. Warranty
- We offer a 14-day warranty from the date of delivery. If your magnet detaches or any other issue arises within this period, we will provide a replacement or a full refund upon return of the defective item.
4. Damaged or Defective Items
- If your order arrives damaged or with defects, please notify us within 7 days of receipt. We will replace the item or offer a full refund upon verification of the issue.
5. Non-Refundable Items
- We do not accept returns for reasons unrelated to product defects or damage during shipping. Please ensure your images are high quality, as refunds will not be issued for issues related to low-resolution images provided by customers.
6. Contact Us
- For any questions or to initiate a return, please contact our customer service team at bloomymagnets@gmail.com. We aim to respond within 24-48 hours.
We value your satisfaction and are here to assist you with any concerns regarding your custom photo magnets.
1. Eligibility for Returns
- We accept returns for custom photo magnets if they are defective, damaged during shipping, or if a manufacturing fault occurs within 14 days of delivery.
- Examples of eligible returns include issues such as printing defects, missing parts, or magnets detaching from the photo surface.
2. Return Process
- To initiate a return, please contact us within 14 days of receiving your order at bloomymagnets@gmail.com. Include your order number, a description of the issue, and photos if applicable.
- Once your return request is approved, we will provide instructions on how to return the item, and you will receive a full refund or replacement.
3. Warranty
- We offer a 14-day warranty from the date of delivery. If your magnet detaches or any other issue arises within this period, we will provide a replacement or a full refund upon return of the defective item.
4. Damaged or Defective Items
- If your order arrives damaged or with defects, please notify us within 7 days of receipt. We will replace the item or offer a full refund upon verification of the issue.
5. Non-Refundable Items
- We do not accept returns for reasons unrelated to product defects or damage during shipping. Please ensure your images are high quality, as refunds will not be issued for issues related to low-resolution images provided by customers.
6. Contact Us
- For any questions or to initiate a return, please contact our customer service team at bloomymagnets@gmail.com. We aim to respond within 24-48 hours.
We value your satisfaction and are here to assist you with any concerns regarding your custom photo magnets.